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Dear customers, 

If you need to contact us, several alternatives are available to you.

You can call us

Our customer service will be happy to take your call from Monday to Friday, between 9 a.m. and 5 p.m. Our phone number is +44 20 7862 1746.

If we cannot answer, please leave us a message along with your phone number (landline preferred) and email address. We will call you back on the same day!

You can mail us

For general questions (products, orders, after-sales service), send an email to 

To report a technical problem, send an email to 

For partnership proposals, send an email to

You can write us

Our postal address is:

2 Passage Philippe-Auguste
75011 Paris

You can chat with us

A chat window appears at the bottom left on the website.


You can open the chat window to start an online real-time conservation with one of our collaborators.

The 1001modelkits team

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